01The short version
| When you cancel | What you get back |
|---|---|
| Before the kick-off call | 100% of what you paid |
| After kick-off, paid 50% advance | The advance covers the slot and work done — no refund |
| After kick-off, paid in full | The second 50% is refunded, if cancelled before delivery |
| After delivery is accepted | No refund — support and fixes still apply |
| I can’t start or finish the work | Full refund of work not delivered |
02Before work starts
If you cancel before our kick-off call — for any reason — you get a full refund of everything you paid. No questions, no deductions.
03After the kick-off call
Once we have had the kick-off call, I reserve your slot, turn down other work for that period and start building. From that point:
- The 50% advance is not refundable. It covers the reserved slot and the work done.
- If you paid the full amount and cancel before delivery, the second 50% is refunded to you.
- For packages delivered in milestones (such as the MVP Build), milestones you have approved count as work done.
- Once you have accepted the delivery, payments are not refundable. The support period on the package still applies.
04If I can’t deliver
If I can’t start or complete your project for reasons on my side, you get a full refund of everything you paid for work that wasn’t delivered — including the advance if I never started.
05Speed & Security Audit credit
The audit fee is credited against a build package if you book one within 30 days of receiving the audit. The credit is applied to the new package’s price and is not paid out as cash.
06Failed or duplicate payments
If money left your account but the payment failed, your bank or Razorpay reverses it automatically, usually within 5–7 working days. If you were charged twice for the same order, the duplicate is refunded in full. In either case, email me the order or payment ID and I’ll help you track it.
07How to ask for a refund
Email hello@yashsuthar.dev with your order ID (it’s on your payment receipt) and a line about why you’re cancelling. I confirm the amount within 2 working days.
Approved refunds are sent back to the original payment method through Razorpay. Banks usually show the credit within 5–7 working days of the refund being issued.